The three numbers
Units per case, cases per pallet, and units per pallet, which is just the first two multiplied. Those three decide your freight cost and how much floor space an order needs.
Ask for them before you order, not after. They go straight into a freight quote and a warehouse slot plan, and a wrong one is worse than an absent one.
Why metal is good news here
Because it holds its shape under compression. A stack of tins on a pallet does not deform the ones at the bottom, so you can stack to the height the freight allows rather than to the height the packaging survives.
A dented tin still closes. That is the whole argument in one sentence, and it is why damage rates on metal tend to be low.
The mistake worth avoiding
Ordering a quantity that is not a whole number of cases. You end up paying to ship a part case, and part cases are what get lost in a warehouse.
Round to the case. It costs almost nothing and it makes everything downstream tidier.
Where it ships from
Stock is held in five US warehouses. Which one an order draws from is settled when the order is placed.
That matters more than it sounds, because a shorter run to your co-packer is the cheapest saving available in the whole chain.
Hold one before
you specify it.
Tell us what you're packing and we'll send the formats that suit it.